By using Clubio's services, whether through our website or mobile applications (Android & iOS), you trust us with certain information about yourself. We take this responsibility seriously and are committed to protecting your information, maintaining transparency, and giving you full control over your data.
This Privacy Policy explains:
- What information Clubio collects
- Why we collect such information
- How the information is used
- How you can manage, update, or delete your data
Introduction
Clubio is a comprehensive club and community management platform designed to simplify communication, operations, engagement, and transparency for clubs and their members.
Clubio enables seamless interaction between:
- Club members
- Club management committees
- Club administrators
- Service providers and partners
Key Services Offered by Clubio
- Member & Club Account Management
- Posts, Feeds, Reels & Media Sharing
- Events, Meetings & Attendance Management
- Projects & Donations
- Billing & Accounts (where enabled)
- Polls, Elections & Voting
- Notices & Bulletins
- Member Directory & In-App Communication
- Advertisements & Sponsored Content (non-intrusive, controlled)
Users may interact with Clubio via mobile apps or web platforms, with full control over their data and privacy preferences.
Information Clubio Collects
The information collected depends on how you use Clubio and which features your club has enabled.
1. Information Collected from Members
- Full name
- Email address
- Mobile number
- Profile photo (optional)
- Club name & membership details
- Role in club (Member, Admin, Officer, etc.)
- Posts, comments, reactions, uploads
- Event participation & attendance data
- Poll and voting participation
- Payment and billing details (only when applicable)
2. Guest Users
- Name
- Mobile number
- Club or event being accessed
3. Club Administrators
- Admin credentials
- Club configuration details
- Billing and financial records (where applicable)
- Activity and audit logs
4. Technical & Usage Information
- IP address
- Device information (device ID, OS, browser)
- App version
- Date & time of access
- Pages and features used
- Referrer URL (where applicable)
Cookies and similar technologies are used on Clubio websites to improve user experience and platform performance.
How Information Is Collected
Direct Collection
Information you voluntarily provide while:
- Registering
- Updating profile
- Posting content
- Making payments
- Participating in events, polls, or donations
Indirect Collection
Information automatically collected when you interact with:
- Mobile apps
- Web platforms
- Notifications
- Advertisements
Non-personally identifiable data may be used for analytics and service improvement.
Why Clubio Collects Information
Clubio collects data to:
- Create and manage user accounts
- Verify users and club memberships
- Enable club-specific features
- Facilitate communication and engagement
- Manage billing, subscriptions, and donations
- Improve platform performance and security
- Send important notifications and updates
- Comply with legal and regulatory requirements
- Prevent fraud, abuse, or unauthorized access
No personal data is sold or traded.
User Privacy Controls
Clubio ensures users remain in full control of their data.
Manage & Update Information
Users can review and update personal information directly from:
- Profile settings
- Club membership settings
Notification Preferences
Users can opt-out of:
- Non-critical notifications
- Promotional or informational messages
(Some club-mandated notices may still be delivered.)
Account Deletion & Data Removal
Users may:
- Delete their account from the app
- Request data deletion via email: support@clubioapp.com
Certain data may be retained temporarily for legal, financial, or audit purposes.
Sharing of Information
General Disclosures
Clubio may share information:
- With subsidiaries or affiliates
- With third-party service providers (SMS, email, payment gateways, analytics, cloud hosting)
- With club management committees (as part of service delivery)
All partners are contractually obligated to protect user data.
With User Consent
Explicit consent is taken before sharing data with:
- External partners
- Advertisers
- Value-added service providers
Legal Obligations
Information may be disclosed to:
- Government authorities
- Law enforcement agencies
- Courts or regulators
When legally required.
Consent & Communication
By using Clubio, you authorize us to contact you via:
- Email
- Phone
- SMS
- Push notifications
- WhatsApp (where applicable)
You may withdraw consent at any time via app settings or by contacting support.
Information Security
Clubio implements strong security measures including:
- HTTPS & TLS encryption
- Encrypted data storage
- Secure cloud infrastructure
- Role-based access controls
- Firewalls and intrusion detection
- Regular security audits
Despite best efforts, no system can guarantee absolute security. Users are responsible for maintaining confidentiality of login credentials.
Data Retention & Deletion
- Data is retained only as long as necessary
- Inactive or deleted accounts may retain data for up to 180 days
- Certain records may be stored longer for legal compliance
- Deletion requests are processed within 30 days
Data Protection Officer (DPO)
Our Data Protection Officer is responsible for:
- Ensuring privacy compliance
- Conducting audits
- Handling grievances
- Responding to data access and deletion requests
Policy Updates
This Privacy Policy may be updated periodically. Any material changes will be notified via:
- App notification
- Email
- Website notice
We encourage users to review this policy regularly.